Talkdesk Reviews

Talkdesk.com is a fully-fledged cloud-based Contact Center as a Service (CCaaS) platform known for its reliability and ease of use. It offers a balance between user-friendly design and advanced functionalities. Here are some key features and benefits:

• Click-to-call: Enables placing calls directly from your favorite helpdesk, CRM, e-commerce platform, or website.
• Voicemail: Provides voicemail transcription, notifications, metrics, and assignment.
• Advanced routing: Includes Automatic Call Distributor (ACD) to route inbound calls based on caller data, IVR selection, business hours, and agent skills.
• Interactive Voice Response (IVR) system: Allows easy configuration of your multi-level IVR to ensure each caller is directed to the right agent, team, or department.
• Forward-to-phone: Enables forwarding calls to mobile phones, SIP phones, or landlines.
• No answer call forwarding: Routes calls to an overflow phone number when all agents are busy.
• Seamless integrations: Integrates with business tools like Zendesk, Salesforce, Shopify, and many others.
• Automated workflows: Automates tasks such as populating your CRM with the recording and data when a call ends.
• Call monitoring: Allows silent listening to calls in real-time to ensure quality standards are met.
• Real-time Dashboards: Provides an overview of what’s happening in your contact center at any given time.
• Local caller ID: Selects the best phone number and area code to display on your outbound caller ID when placing calls.

In addition, Talkdesk offers AI-powered features such as automated customer responses, conversation summaries, and instant information retrievals from a knowledge base. It also includes a Workspace Designer for deploying custom user interfaces tailored to your organization, and Talkdesk Studio for setting up and managing all your contact center workflows. These features help to reduce the strain on live agents, improve efficiency, and boost overall productivity.

Talkdesk offers several pricing plans:

• CX Cloud Digital Essentials: $85 USD per user, per month. This includes digital customer engagement features such as chat, email, SMS, social channels, and more.
• CX Cloud Essentials: $85 USD per user, per month. This plan provides essential capabilities for a hybrid contact center including routing, voice engagement, dashboards, reports, APIs, and more.
• CX Cloud Elevate: $115 USD per user, per month. This plan includes everything in the Essentials plan, plus digital engagement, quality management, screen recording, feedback, and automated notifications.
• CX Cloud Elite: $145 USD per user, per month. This plan includes everything in the Elevate plan, plus custom reporting with Live & Explore, performance management, and a choice of one add-on package from four options: Workforce Management, Customer Experience Analytics, Talkdesk Copilot, or Proactive Outbound Engagement.

Talkdesk also offers industry-specific Experience Cloud packages, which include all capabilities in the Elite edition plus additional features. These packages allow you to pick any 2 add-on packages from the four options mentioned above.

Please note that prices are based on a minimum 3-year commitment to these editions. Additional telco and usage fees are not included. Talkdesk also offers per hour login consumption pricing and concurrent pricing. For the exact price that will be quoted, it's recommended to contact Talkdesk directly as the list price may vary due to foreign exchange rate approximation.

For more detailed information, please visit the official Talkdesk website.

Talkdesk provides two primary methods of payment:

• Credit Card: Customers can make one-time payments or set up automatic recharges using their credit card.
• Invoice: Some accounts may have the option to pay by invoice.

In addition, Talkdesk offers a feature called Secure Payments. This allows customers to make secure payments over the phone without the agent or Talkdesk having access to their credit card information.

For more detailed information, please visit the official Talkdesk website.