Talkdesk Reviews
(Rated by 2110 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.2
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.6
- Customer Service4.8
- Price & Quality4.5
Recent Customer Reviews (12)
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Donald Brode
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Elizabeth Miller
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Grace Becker
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Heike Kirsch
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Talkdesk Pricing
CX Cloud Digital Essentials
$85
CX Cloud Essentials
$85
CX Cloud Elevate
$115
CX Cloud Elite
$145
Payment Methods
Accepted Payment Options:
Prices for items on Talkdesk.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Talkdesk credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Talkdesk Pros & Cons
Pros
1
Intuitive Design: The interface is user-friendly, which shortens the learning curve for new users.
2
Advanced Analytics: Provides deep insights, helping businesses make data-driven decisions.
3
Ease of Use: Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality.
4
Integration with Salesforce: The software offers optimal customer service, integrated with Salesforce.
5
Optimal Reporting Features: It offers optimal reporting features.
CONS
1
Cost Factor: Can be more expensive, which might be a concern for smaller businesses.
2
Feature Overload: Some users may find the extensive features overwhelming.
3
Limited Customization: There are some features that cannot be customized by the end user and must be modified by support personnel.
4
Audio Issues: When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and it's a bit irritating.
5
Toggling Issues: It's hard to toggle between web & widget mode and an error often occurs.
Talkdesk Features and Benefits
Features
Intuitive Design
The interface is user-friendly, which shortens the learning curve for new users.
Advanced Analytics
Provides deep insights, helping businesses make data-driven decisions.
Ease of Use
Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality.
Integration with Salesforce
The software offers optimal customer service, integrated with Salesforce.
Optimal Reporting Features
It offers optimal reporting features.
Click-to-call
Enables placing calls directly from your favorite helpdesk, CRM, e-commerce platform, or website.
Voicemail
Provides voicemail transcription, notifications, metrics, and assignment.
Advanced routing
Includes Automatic Call Distributor (ACD) to route inbound calls based on caller data, IVR selection, business hours, and agent skills.
Interactive Voice Response (IVR) system
Allows easy configuration of your multi-level IVR to ensure each caller is directed to the right agent, team, or department.
Forward-to-phone
Enables forwarding calls to mobile phones, SIP phones, or landlines.
No answer call forwarding
Routes calls to an overflow phone number when all agents are busy.
Seamless integrations
Integrates with business tools like Zendesk, Salesforce, Shopify, and many others.
Automated workflows
Automates tasks such as populating your CRM with the recording and data when a call ends.
Call monitoring
Allows silent listening to calls in real-time to ensure quality standards are met.
Real-time Dashboards
Provides an overview of what’s happening in your contact center at any given time.
Local caller ID
Selects the best phone number and area code to display on your outbound caller ID when placing calls.
AI-powered features
Provides automated customer responses, conversation summaries, and instant information retrievals from a knowledge base.
Workspace Designer
Deploys custom user interfaces tailored to your organization.
Talkdesk Studio
Sets up and manages all your contact center workflows, reducing the strain on live agents, improving efficiency, and boosting overall productivity.